Shipping Policy

Last updated August 18, 2026

This Shipping Policy explains how your order is produced and delivered. Ruff & Royal products are custom-made and fulfilled by our third-party print-on-demand partner, Printify, who prints and ships your order directly to you. Ruff & Royal is operated by SKYDOME DIGITAL TRADING TECHNOLOGY LLC.

Where We Ship

We sell and ship within the United States only. We do not ship to addresses outside the United States. If an order is placed with an international shipping address, we will cancel it and refund the amount you paid.

Production Time

Every order is made on demand. Production — printing, assembly, and quality checks — typically takes 2 to 7 business days before your order ships. Production time is separate from shipping time, and the two together make up your total delivery estimate. During holidays, sales, and other peak periods, production may take a little longer.

Shipping Time

Once produced, orders ship from the print facility nearest to your address. Typical delivery is about 3 to 5 business days after dispatch, so most orders arrive about 5 to 12 business days after you place them. These are estimates, not guarantees, and can be affected by carrier delays and weather.

An order with several items may be produced at different facilities and arrive in separate packages at different times, at no extra cost to you.

Shipping Costs

Shipping is free on every order. There is no minimum, no surcharge for larger orders, and no separate handling fee. The price you see at checkout is the price you pay.

Tracking Your Order

When your order ships, we email you a confirmation with tracking information. Please allow a little time after dispatch for the tracking status to begin updating.

Correct Address Required

Please double-check your shipping address at checkout. Orders shipped to an address entered incorrectly, or returned because they were unclaimed or refused, may require a paid reshipment. See our Refund & Returns Policy for details.

Lost, Delayed, or Damaged in Transit

If your order is significantly delayed, appears lost in transit, or arrives damaged, contact us at support@ruffandroyal.com with your order number. We work with Printify to investigate and, where appropriate, arrange a reprint or refund under our Refund & Returns Policy.

If you have any questions about shipping or a specific order, contact us at support@ruffandroyal.com.