Refund & Returns Policy

Last updated August 18, 2026

The shortened claim window and the new treatment of reward credits on a refunded order take effect on September 1, 2026, and apply to orders placed on or after that date. Orders placed before September 1, 2026 remain governed by the previous version of this policy.

This Refund & Returns Policy explains when you can request a refund, replacement, or return for products bought from Ruff & Royal. We sell and ship within the United States only. Every item is custom-made to order and produced by our print-on-demand partner, Printify, so please read this policy carefully before you order. Ruff & Royal is operated by SKYDOME DIGITAL TRADING TECHNOLOGY LLC.

Made-to-Order Products

Our products are printed and assembled specifically for you after you place your order. Because they are personalized and made on demand, we generally cannot accept returns or issue refunds for a change of mind, buyer's remorse, or a size, color, or other option you chose at checkout. Please review your design, the size guide, and your order summary carefully before you confirm your purchase.

Defective, Damaged, or Wrong Items

If your item arrives with a manufacturing defect, is damaged in transit, or is not the item you ordered, contact us within fourteen (14) days of delivery with your order number and clear photos of the problem — and of the shipping label where relevant. You do not need to send the item back.

We will arrange a free replacement. If a replacement cannot be produced, or if the replacement also arrives with a problem, we will issue a full refund of the physical product instead, to your original payment method.

Orders That Never Arrive

If an order is never delivered, the loss must be raised within thirty (30) days of the delivery estimate.

How to Start a Claim

Email support@ruffandroyal.com with your order number, a description of the issue, and supporting photos. We review the claim with Printify, who assesses it against the same standards, and if it is approved we arrange a reprint or refund. Please do not discard the item unless we ask you to.

Where to Send Returns

Please do not send any item back to Ruff & Royal or SKYDOME DIGITAL TRADING TECHNOLOGY LLC. If we authorize a return or exchange, send it only to the return address we provide once your claim is approved — never to our company address. Items shipped to an address we did not provide may not be received, processed, or refunded.

Incorrect Address & Failed Delivery

Please make sure your shipping address is complete and correct at checkout. If a package is returned because of an incorrect or incomplete address, an unclaimed delivery, or a refused delivery, you are responsible for the cost of reshipment. Orders that are genuinely lost in transit are handled under our Shipping Policy.

Order Changes & Cancellations

Because production can begin quickly, an order can only be changed or cancelled before it enters production. Contact us as soon as possible. Once an item is in production or has shipped, it cannot be changed or cancelled, and the made-to-order terms above apply.

AI Credits, Generations & Membership Fees

AI image generations, generation credits, digital downloads, and subscription or membership fees are digital products and are also governed by our Subscription & Membership Policy. Three rules apply.

First, the fees you pay to subscribe to our AI image-generation plans are non-refundable — including for any unused time left in a billing period — except where a refund is required by law.

Second, whenever we refund an order, we refund only the amount you paid for the physical product: any AI-generation credits you already used to create your design have been consumed and are not refunded, restored, or credited back to your account.

Third, for orders placed on or after September 1, 2026, any reward credits you earned from the order being refunded are settled as follows: reward credits from that order that you have not yet spent are withdrawn, and reward credits from that order that you have already spent are deducted from your refund at the credit's face value on the day it was issued. If that deduction would exceed the amount otherwise refundable, the refund is reduced to zero and we will never ask you to pay the difference.

Your Legal Rights

Nothing in this policy limits any rights you may have under applicable United States federal or state consumer-protection law. Where the law grants you a remedy greater than what is described here, that law applies. For custom, made-to-order items we do not offer a statutory 'cooling-off' return beyond what the law requires.

Questions about a refund, replacement, or return? Contact us at support@ruffandroyal.com and we will help.