Privacy Policy

Last updated August 18, 2026

This Privacy Policy explains how Ruff & Royal collects, uses, shares, and protects your personal information when you use our website, design tools, and AI features, or place an order. Ruff & Royal is operated by SkyDome Digital Trading Technology Limited ('we', 'hk'). By using the Service, you agree to this policy.

Information We Collect

We collect information you give us — such as your name, email, shipping and billing address, account details, prompts, and uploaded or generated images — and information collected automatically, such as your device, browser, IP address, and how you interact with the site through cookies and similar technologies.

How We Use Your Information

We use your information to create and manage your account, generate and store your images, process and fulfill orders, run memberships and reward credits, provide support, prevent fraud and abuse, improve the Service, and — with your consent where required — send marketing communications.

AI Prompts & Uploaded Images

When you use our AI features, your prompts and any images you upload are processed by us and by our AI technology providers to generate results. We use this data to deliver and improve the Service, and we do not sell it. Where a provider may use submitted data to improve its own models, we work to limit this and disclose it here; you should not submit sensitive personal information in prompts or uploads.

How We Share Information

We share information with service providers who help us operate. Our print-on-demand fulfillment partner, Printify, receives the name, address, and order details needed to produce and ship your order; payment processors handle your payment securely; and we use providers for hosting, analytics, email, and AI generation. We may also share information to comply with the law or protect our rights. We do not sell your personal information for money.

Cookies & Tracking

We use cookies and similar technologies as described in our Cookie Policy, including for essential site functions, analytics, and — with your consent — marketing. You can control non-essential cookies through our consent tools.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of the 'sale' or 'sharing' of personal information or targeted advertising — including under the California Consumer Privacy Act (as amended by the CPRA) and similar U.S. state laws. To exercise these rights, contact us at support@ruffandroyal.com. We will not discriminate against you for exercising them.

Data Retention & Security

We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to protect your data, but no method of transmission or storage is completely secure.

Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we will delete it.

International Users

We are based in the United States and process information there. If you access the Service from outside the U.S., you understand that your information will be transferred to and processed in the U.S., which may have data-protection laws different from those in your country.

Marketing Emails

You can opt out of marketing emails at any time using the unsubscribe link or by contacting us. We will still send transactional messages about your account and orders.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a new 'Last updated' date and, where appropriate, notify you.

Questions about your privacy? Contact us at support@ruffandroyal.com.